Using the improved AHP method and fuzzy comprehensive evaluation

this paper establishes an inter-city transit satisfaction evaluation system from five aspects including economy

reliability

convenience

comfort and accessibility on the basis of analyzing the satisfaction and traveler characteristics. And then combining Guangzhou and Foshan inter-city transit travel survey data

to calculate weights of index layer and satisfaction score

and create four paradigm analysis model. The results show that the comfort and accessibility have great influence on inter-city transit satisfaction. The total score of travel satisfaction of Guangzhou-Foshan inter-city transit is 63.8

which is between “average” and “satisfied”

and the scores of accessibility and economy are higher.